1. Nature of Service
Écoute is a digital reflection and planning platform.
Écoute does not provide:
Medical advice
Psychological therapy
Crisis intervention
Legal or financial advice
Use of this platform does not create a professional-client relationship.

2. Eligibility
By creating an account, you confirm that:
You are at least 18 years old (or have parental consent where applicable).
The information you provide is accurate.
You are legally capable of entering a binding agreement.

3. Account Security – User Responsibility
You are solely responsible for:
Maintaining the confidentiality of your login credentials.
Restricting access to your device.
All activities that occur under your account.
Écoute shall not be liable for any loss or damage arising from:
Your failure to safeguard credentials.
Shared passwords.
Negligent device usage.
If you suspect unauthorized access, you must notify us immediately.

4. Data & Privacy
Écoute employs commercially reasonable security measures, including:
Encrypted storage protocols.
Role-based administrative access.
Secure payment gateway integrations.
However:
No online system is immune to cyber threats.
By using this platform, you acknowledge and accept:
The inherent risks of internet-based services.
That absolute security cannot be guaranteed.
Écoute shall not be liable for breaches resulting from:
Third-party hacking.
System vulnerabilities beyond reasonable control.
Force majeure events.

5. Subscription & Access Control
Access to digital tools is conditional upon active subscription.
We reserve the right to:
Suspend or terminate accounts for policy violations.
Manually activate accounts in verified payment dispute cases.
Restrict access upon expiration of subscription.
Refunds are discretionary and governed by our refund policy.

6. Limitation of Liability
To the maximum extent permitted by law:
Écoute shall not be liable for:
Indirect or consequential damages.
Emotional, psychological, or personal decisions made by users.
Loss of data due to technical interruption.
Platform downtime or payment gateway glitches.
Your use of the platform is at your own risk.

7. Indemnification
You agree to indemnify, defend, and hold harmless:
Écoute, its founders, affiliates, contractors, and technical partners from any claims, losses, liabilities, damages, or expenses arising from:
Your misuse of the platform.
Your violation of these Terms.
Any content you create, upload, or share.
Breach of any applicable law through your usage.

8. Intellectual Property
All platform design, branding, planner content, and proprietary tools remain the exclusive property of Écoute.
You may not:
Copy
Resell
Redistribute
Reverse engineer
Share subscription credentials
Violation may result in legal action.

9. Governing Law
These Terms shall be governed by the laws of the applicable jurisdiction determined by Écoute’s registered business entity.
Disputes shall be resolved through binding arbitration or competent courts, as determined by the company.

• CLICK TO READ ÉCOUTÉ – PRIVACY, RESPONSIBILITY & SAFETY FRAMEWORK